Refund policy
Changed your mind? No problem. You can return your purchase within 28 days of purchase (instore purchases), or delivery (online purchases) for a refund, provided it meets our return conditions.
Online purchases: Return by post or to our Tralee store.
In-store purchases: Return to our Tralee store.
Sale items: Sale items can also be returned, subject to our usual return conditions.
Your statutory rights under the Consumer Rights Act 2022 are not affected by this policy.
Our Returns Policy - Instore or Online Purchases
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28-Day Returns: Items can be returned within 28 days of receipt for a refund, including Sale items, provided they meet our return conditions.
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Statutory Cancellation Right: Online customers also have a statutory right to cancel their order within 14 calendar days of receiving their goods. Further details are provided below.
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Refunds: Refunds are made to the original payment method once your return has been received and processed.
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Faulty or Incorrect Items: If you receive an item that is faulty or incorrect, please contact us and we will arrange the appropriate remedy.
- Exchanges: Exchanges are available for in-store purchases. We are unable to process postal exchanges for online orders. If you need a different size or colour for an online purchase, please return the original item for a refund and place a new order.
Return Conditions
To be eligible for a refund, returned items must:
- Be unused and unworn. Clothing and footwear may be tried on indoors to check fit and size, but must be returned in the same condition as received.
- Have all original tags attached.
- Be returned with their original packaging, where applicable, in suitable condition for resale.
- Include all original parts, accessories and/or manuals, where applicable.
Your Statutory Right to Cancel an Online Order
Under Irish consumer law, when you purchase goods online you have a 14-day cancellation period beginning on the day you receive the goods.
If you wish to exercise this right:
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Notify us within 14 days of receiving your order by emailing hello@landers.ie or using the "Cancel Contract" link at the bottom of our homepage.
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Return the goods within 14 days of notifying us of your decision to cancel.
When an order is cancelled under this statutory right, we will process the refund in accordance with the applicable consumer legislation. This includes the applicable standard delivery charge paid when the order was placed.
The cost of returning goods to us is the customer's responsibility unless the item is faulty or we sent the wrong item.
How to Return Your Item
1. Via An Post
You can easily return your order using the An Post Online Returns Portal.
- Select Landers Outdoor World as your retailer and follow the prompts.
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Post Office drop-off: €4.95
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Home collection: €6.00
- No printer is required.
- Please register your return through the portal and include the completed returns form supplied with your order.
You can also download our printable returns form here.
Please note: Return postage for change-of-mind returns is paid by the customer, unless the item is faulty or incorrect.
2. Via Your Own Courier or Postal Service
You can arrange your return using a courier or postal service of your choice.
Please send returns to:
Online Returns Department
Landers Outdoor World
Unit 4, Mile Height
Tralee
Co. Kerry
V92 PP9C
If using your own courier, you are responsible for the return shipping cost and for ensuring the parcel reaches us safely. We recommend using a tracked service.
3. In-Store Returns
You can return eligible items to our store with your proof of purchase.
We can issue a refund to your original payment method or, for eligible in-store purchases, exchange the item for another size or colour.
Refunds
Once we receive your return, we will inspect it and process your refund.
Refunds are made to the original payment method. Please allow up to 10 working days for the funds to appear in your account, depending on your payment provider.
Need More Information?
📞 066 7126644
📩 hello@landers.ie